E - I P O

Privacy Policy

1. Collection of Information


If you register on our Platform or set up an account with us, we will collect Personal Information (described below) about you. While you can browse certain sections of the Platform without registering, IPO Filing requires a mandatory registration. This Privacy Policy applies to information (“Personal Information”) that:

You may provide to us voluntarily while registering on our Platform for using our Services, such as mobile number, email address, password, date of birth, gender, Permanent Account Number (PAN), signature, marital status, nominee details, We may also ask you for certain financial information, including your billing address, bank account details, credit card number, expiration date, CVV number and/or other payment related details or other payment method data, and debit instructions or other standing instructions to process payments for the Services. The information you provide will be considered voluntary and without coercion. We may ask you to provide additional information on a case-to-case basis.

There is no liability on our part for authenticity/genuineness/misrepresentation/fraud/negligence, etc. of the information disclosed, nor will the Platform be held responsible for verifying any information obtained from you;

Your records may be retrieved from a third party, such as from the KYC Registration Agency (KRA), which includes your name, KYC details, KYC status, father's name, and occupation and address details. Further, if you choose to invest through our Platform, we will also collect information about your transactions including transaction status and details and your investment behaviour; and

If and when you download and/or use the Platform through your mobile, we may receive information about your location, your IP address, and/or your mobile device, including a unique identifier number for your device. Using this information may enable us to provide you with location-based Services, including search results and personalized content. You can withdraw your consent at any time by disabling the location-tracking functions on your mobile device.

You hereby consent as that, Data gathered by the Platform, including financial information, will be stored on servers, log files, and other storage systems in India owned by the Platform or by third parties. The information collected allows us to provide the Services and features on the Platform that most likely meet your needs, and to customize the Platform to make your experience safer and easier.

We may also collect certain non-personal information, such as your internet protocol address, web request, operating system, browser type, URL, internet service provider, IP address, aggregate user data, browser type, software and hardware attributes, pages you request, and cookie information, etc. which will not identify with you specifically (“Non – Personal Information”), while you browse, access or use the Platform. Our Platform may collect and store Non - Personal Information using data collection devices such as "cookies" on certain pages, in order to analyse page flow, track user trends, measure promotional effectiveness, and promote trust and safety.

We also use cookies to allow you to enter your password less frequently during a session on the Platform. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, You may not be able to use certain features or Services being provided on the Platform or you may be required to re-enter your password each time you log – in or access the Platform during a session.

If you choose to post messages on our message boards, or leave feedback, we will collect and store such information you provide to us. This information is retained as necessary to resolve disputes, provide customer support, respond to inquiries, troubleshoot problems and improve services.

In the event that you send us correspondence, such as emails or letters, or if other users or third parties contact us about your activities on the Platform, we may collect and retain such information as part of a file specific to you in relation to your use of the Platform. We will retain your Personal Information along with any other information given by you for a reasonable period of time as necessary for the purposes outlined herein, using this data in accordance with this Privacy Policy.


2. Sharing Of Information


You hereby consent us that we may disclose your Personal Information to third party vendors, consultants, and other service providers who work for the Platform, who are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which we disclose it to them. This disclosure may be required for us to provide you access to our Services and process payments including validation of your bank accounts, to facilitate and assist our marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your Personal Information to third parties for their marketing and advertising purposes without your explicit consent.

The Platform may also disclose your information, to the extent necessary:

(i) To comply with laws and to respond to lawful requests and legal process,
(ii) To protect the rights and property of the Platform, our users, and others, including to enforce the Terms, and
(iii) In case of emergency, to protect our personal safety and assets, the users, or any person. In such an event the Platform is in no manner responsible for informing you or seeking your approval or consent.


3. Connecting Your Email Account


If you click on the authentication email sent by the Platform to your registered email address, you give your explicit consent to connect/integrate your email account(s) with your account on the Platform. Every time you create a new account, you will explicitly be asked whether you want to link your email address. Our Platform also allows you to enable access to one or more of your email accounts by connecting such accounts to your account on the Platform.

After connecting, the platform will be able to access, analyse and track emails with attachments from CAMS or Consolidated Account Statement (CAS) and passwords, if any, to populate and track your investments details and history, including those made through your account on the platform, and consolidate them in one place. The data obtained by this integration will be used by the Platform solely for the purpose of providing the Services and consolidating your investment history and details.

In accordance with this agreement, the Platform agrees and acknowledges that it will not use or transfer any data from the integration of the email addresses with the platform account to third parties for the purpose of serving ads, including retargeting, personalized, or interest-based advertising. Further, the Platform hereby undertakes to ensure that its employees, agents, contractors, and successors shall at all times comply with applicable laws. It is possible to de-link your email addresses associated with the Platform account at any time through the Platform's management options.


4. Links to Other Third – party Sites and collection of information


The Platform may link you to other third-party platforms ("Third-Party Sites") that may collect your Personal Information, including your IP address, browser specifications, or operating system. No responsibility is taken by us for the security of such information, their privacy practices, or the content of those Third-Party Sites. Furthermore, you may also encounter "cookies" on certain pages of the Third Party Websites, and it is hereby clarified that the Platform does not control the use of cookies by such Third Party Websites. Information provided to, stored on, or used by third-party providers and Third-Party Sites is not covered by this Privacy Policy.

We use third-party advertising companies to serve ads when you visit the Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to the Platform and Third-Party Sites in order to provide advertisements about goods and services of interest to you. We do not claim any liability for information published in search results or on Third-Party Sites.


5. Security Precautions and measures


Our Platform has reasonable security measures and safeguards in place to protect your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration of the information in compliance with applicable laws. Further, whenever you access your account on the Platform or any information relating to it, we offer the use of a secure server. We cannot however ensure or warrant the security of any information you transmit to us or guarantee that your Personal Information and/or other Non-Personal Information provided for availing the Services or accessing the Platform will not be accessed, disclosed, altered or destroyed by a breach of any of our security measures and safeguards. It is further clarified that you have, so long as you access and/or use the Platform (directly or indirectly), the obligation to ensure that you shall at all times, take adequate physical, managerial, and technical safeguards, at your end, to preserve the integrity and security of your data which shall include and not be limited to your Personal Information. When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. You expressly consent to the sharing of your information with third party service providers, including payment gateways, to process payments and manage your payment-related information. Hence, the Platform cannot guarantee that transmissions of your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Platform or the Platform’s third-party service providers. The Platform assumes no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. You shall not share your Personal Information or other security information of your account with anyone. The Platform has undertaken reasonable measures to protect your rights of privacy with respect to your usage of the Platform controlled by us and our Services. However, we shall not be liable for any unauthorized or unlawful disclosures of your personal information made by any third parties who are not subject to our control.


6. Your Consent and Changes to Privacy Policy


Your Consent: By visiting the Platform or setting up/creating an account on the Platform for availing the Services on the Platform at such time, you imply your acceptance to the provisions of the Privacy Policy.

Withdrawal of Consent: You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to support@eipo.app. In case you do not provide your consent or later withdraw your consent; we request you not to access the Platform and/or use the Services and also reserve the right to not provide you any Services through the Platform. In such a scenario, the Company may delete your information (Personal or otherwise) or de-identify it so that it is anonymous and not attributable to you.

Changes to Privacy Policy: We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying you of such changes. Any changes or updates will be effective immediately.


7. Grievance Office


If you have any grievance with respect to the Platform, please feel free to reach out to the grievance officer, the contact details for which have been provided below:
Email: support@eipo.app